Terms and Conditions

Sessions are by phone either via  Zoom, Skype, WhatsApp or by telephone direct. In all cases the client is responsible for calling the coach or being present at the time of the session if an invitation has been sent and accepted. The coach is open to other formats by mutual agreement. Brigitte is responsible for ensuring that they are available for consultation at agreed times. The length of each session set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the Coach has no commitments immediately following the session.

Brigitte’s current fees are stipulated on the website and made clear at the time of booking. Brigitte reserves the right to change these from time to time. Any payments for sessions paid in advance are honoured even if prices have risen between the point of booking and the time of session.

The date and time of the first session and any subsequent session will be agreed on between Brigitte and the client via telephone, email or verbally during a session. Brigitte agrees to maintain her availability to honour the sessions booked.  Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”. After a period of tolerance of 15 minutes of lateness, Brigitte will consider the session  as cancelled. Pre-paid sessions will not be refunded.

Fees can be paid online by debit or credit card, or by PayPal. Alternatively payments by standing order or by bank transfer may be made by mutual agreement.  Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail..  Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received in advance of a coaching session Brigitte is not obliged to provide the session.  Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Brigitte may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired outcomes.  The client may contact Brigitte by phone or e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this (for any conversation which may last longer than 15 minutes). Brigitte will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances Brigitte may need to rearrange a coaching session. In those instances she will also give the client 48 hours notice where practical.  Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

In committing to life coaching with Brigitte, you acknowledge the following:  

- You understand that the coaching services you will be receiving from your Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. 

- You also understand that your Coach is not acting as a mental health counsellor or a medical professional.

- For legal purposes, you understand that coaching is currently an unregulated industry and that your Coach is not “licensed “ by any UK body even though the sessions may take place in England or elsewhere.

- You understand and agree that you are fully responsible for your well-being during your coaching sessions and subsequently, including your choices and decisions. 

- You understand that despite Brigitte's qualifications and title, coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy. Brigitte may signpost or refer the client to appropriate service when additional professional needs are identified (referrals made upon consent from the client only unless there is a serious concern of harm to the client or anyone close to the client).

- You understand that all comments and ideas offered by your Coach are solely for the purpose of aiding you in achieving the defined goals you create with your Coach. 

- You have the ability to give your informed consent, and hereby give such consent to your coach to assist you in achieving such goals and understand that results are not guaranteed.

- You understand that to the extent our work together involves personal or career development, your Coach is not promising outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.  

You hereby release, waive, acquit and forever discharge your Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your Coach as a result of the advice given by your Coach or otherwise resulting from the coaching relationship contemplated by this agreement.  You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. Brigitte will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.  Where no specific number is agreed, sessions will be provided on a session by session basis.  In return for the fees payable by the client (or by a third party on their behalf), Brigitte agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).  The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Brigitte to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.   

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Brigitte can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Brigitte where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

Brigitte will seek to enable the client to improve their quality of life or level of leadership skills and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Brigitte has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Brigitte and the client and confirmed by Brigitte in writing by email or letter. In other cases, Brigitte may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Brigitte.